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Right to return goods

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Right to return goods

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you have taken possession of the goods. In order to exercise the right of cancellation, you must inform us (Happy Diskus - e.Kfr., Gewerbepark Lößnitz, 08294 Lößnitz, phone: 037712543-0, fax: 037712543-20, e-mail: of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may, but are not obliged to, use the attached sample cancellation form. In order to comply with the cancellation period, it is sufficient to send your notice of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel the contract, we will reimburse you for all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay and in any event no later than 14 days after the day on which you notify us of your decision to cancel the contract. For this refund we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you, and under no circumstances will you be charged any fees for this refund. We may withhold the refund until we have received the goods or until you have provided us with proof that you have returned the goods, whichever is the earlier. You must return or deliver the goods to us immediately and in any event within fourteen days of the day on which you notify us of your cancellation. The time limit is met if you dispatch the goods before the end of the fourteen days. You will be responsible for the direct cost of returning the goods. In the case of goods sent by a carrier (e.g. aquarium combinations), the cost of returning the goods will not exceed EUR 80. You will only have to pay for any deterioration of the goods if this is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Special notes

If you finance this contract with a loan and later cancel it, you will no longer be bound by the loan agreement if both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender is using our assistance in the financing. If we have already received the loan when the cancellation becomes effective or the goods are returned, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the subject of this agreement is the purchase of financial instruments (e.g. securities, foreign exchange or derivatives). If you want to avoid a contractual obligation as far as possible, you should make use of your right of withdrawal and also withdraw from the credit agreement if you are entitled to a right of withdrawal for this.
The right of withdrawal does not apply to distance contracts for the supply of goods manufactured to customer specifications or clearly tailored to personal needs or which, by their nature, are not suitable for return or which spoil quickly or whose expiry date would be exceeded.
Sample cancellation form

(If you wish to cancel the contract, please complete this form and return it to us)

Happy Diskus - e.Kfr. - Aquaristikshop
Industrial Park Lößnitz
08294 Lößnitz
Fax: 03771/2543-20

I/we (*) hereby cancel the contract concluded by me/us (*)
for the purchase of the following goods:

Ordered on (*)/ Received on (*):

Name of costumer(s):

Address of costumer(s):

Signature of costumer(s)


(*) Delete as appropriate

End of the cancellation policy.